Initial Status Disclosure Document

FINANCING YOUR PURCHASE - FREQUENTLY ASKED QUESTIONS

Excel Motor Co recognise that you always have a choice, and therefore we need to deliver an outstanding customer experience based upon an understanding of what our customer wants

Please read this document as it may help you decide if, in addition to the purchase of your vehicle, any of our products and/or services are right for you.

Address: Raynesway,Spondon,Derby, Derbyshire, DE21 7BQ
Tel: 01332 820111
Email: sales.motorsexcel@btconnect.com
Website: www.excelmotorco.co.uk

Excel Motor Co is directly authorised by the Financial Conduct Authority (FCA) for consumer credit activities. Our Firm Reference Number (FRN) is 671336.

You can check the above information on the FCA Register by visiting the FCA's website at www.fca.org.uk/register or by contacting the FCA contact centre on 0800 111 6768

The Financial Conduct Authority is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you. All finance and insurance products are optional.

We are not an independent financial advisor and therefore, no advice or recommendation will be made. We will introduce you to a limited number of lenders and finance products who may be able to help finance your purchase. They may pay us for introducing you to them. Please ask us for a list of finance products and the lenders we use. By providing us with your personal credit details, you will be giving us authority to submit e credit application on your behalf to our credit providers. We will only pass your details onto a subsequent credit provider if the initial application to the first credit provider is not successful. We will use a maximum of 4 credit providers and therefore, no more than 4 credit searches will be registered.

We can introduce you to a limited number of insurers and products. Please ask us for a list of insurers we offer insurance from.

We will advise and make a recommendation for you after we have assessed your needs. In relation to the complimentary motor insurance, we will only assist in the introduction of this product (as the introducer)

No, you make no payment to us, however a lender may pay us commission for making an introduction of business, the commission will form part of your regular monthly payments and will accrue interest.

If you wish to make a complaint, please contact us in the first instance by writing to us at;

Customer Service Manager, Excel Motor Co, Raynesway,Spondon,Derby, Derbyshire, DE21 7BQ

By Phone: 01332 820111         By email: sales.motorsexcel@btconnect.com

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, free of charge. Their website details are www.financial-ombudsman.org.uk. Time limits to refer your complaint to the Financial Ombudsman Service may apply.